Answers to the most common questions about the Arive app. Still stuck? Email [email protected] and we'll get back to you within one business day.
Codes arrive within ~30 seconds for SMS and 1–2 minutes for email. Check your spam folder. If nothing arrives, tap Resend on the verification screen. Codes expire after 10 minutes.
Yes — sign in on each device with the same email or phone. Your loyalty balance, saved restaurants, and history stay in sync.
Show your member QR code (in the Wallet tab) to the cashier at any Arive Loyalty Partner restaurant. Points are awarded on the final paid amount automatically.
Points are redeemable at any Arive Loyalty Partner restaurant, regardless of where they were earned. The cashier will look up your balance and apply your chosen discount.
Points expire 12 months after they are earned if your account stays inactive. Any earn or redeem transaction resets the clock.
Make sure the camera permission is granted in your device settings. Hold the QR code 15–25cm away in good light and align it inside the green frame.
AR requires iOS 13+ or a recent Android device with ARCore support. Items without a 3D model show a regular photo instead.
Go to Profile → Account actions → Delete account. This permanently removes your profile, loyalty balance, and history within 30 days.
Profile → Personal details. Verifying a new identifier sends a fresh OTP. Removing your last verified identifier is not allowed for security.
For account, billing, or restaurant issues, email [email protected]. For restaurant onboarding and partnership questions, email [email protected].